QCOL News

On April 30th QCOL began phase I of our conversion to total digital TV. New equipment has been installed and we are currently completing installation and testing. In order to make the conversion possible, the channel line-up has changed. Additional digital channels will be offered and analog offerings will be scaled back to accomidate the conversion. Customers who prviously subscribed to the QCOL Analog Basic plan are encouraged to upgrade to the new Digital Plus plan. The Digital Plus plan includes all programming previously part of the Analog Basic plan, plus all programming that was previously part of the Digital Basic plan PLUS additional new channels. Digital Plus also offers availability of optional premium channels, pay per view programming and digital music. The new QCOL Digital Plus service requires a digital box installed at each TV.  TV’s without a digital box will still be able to receive the QCOL Lifeline Analog service. The QCOL Lifeline Service is lower cost service which offers local braodcasts, local advertising, governemnt, shopping, religious, non-profit, PBS, weather and other channels as permitted by the FCC. The QCOL Lifeline Service currently includes 25 analog channels plus 12 digital channels, plus 9 digital high definition channels and 40 digital music channels. QCOL customers who have not requested to be upgraded to QCOL Digital Plus have been downgraded to QCOL Lifeline service effective May 1, 2008.

View the new QCOL Channel Line-up Card Here. 

Download a PDF version of the new QCOL Channel Line-up Here.

QCOL has received a limited shipment of affordable HD/DVR digital boxes for customers desiring them. The DVR digital box allows you to record, pause, rewind or forward fast (no more watching commercials) your favorite TV shows. The QCOL DVR works with the QCOL/TV Guide I-Guide and makes recording TV shows simple. The HD tuner allows you to enjoy super colorful, crisp and clear images on your HD TV (you gotta see it to believe it!). If you currently have a digital box, you’re going to want to upgrade to a HD/DVR. If you don’t currently have a digital box, you should consider an HD/DVR digital box now. Once you experience the QCOL HD/DVR you will never want to go back to plain TV again. Call 877-329-1121 for details of this special offer while supply lasts.

The FCC has mandated several new regulations that will change the way most people watch TV. In February 2009 all analog stations must switch to a digital format. In an attempt to keep ahead of that date, QCOL will be making major changes over the next several months to the TV services. Many of the changes and new features will require a digital set-top box.

Current basic only customers (if you do not currently have a digital box) should watch your mail for a special offer in which you can test drive the digital experience NOW FREE for 3 months (see the flyer for complete details or call 877-329-1121).

QCOL has added 2 new High Definition channels to the QCOL channel line-up. If you have a QCOL provided HD compatible digital box, you can view the new channelson 172 and 173. If you do not have a digital box but have an HD digital TV you may be able to view these on digital channels 65-01 and 65-02.

• WJAC NBC HD is on channel 172 (65-01 digital)
• WWCP FOX HD is on channel 173 (65-02 digital)

Note: The Super Bowl will air in HD on WWCP Sunday February 3rd 2008.

QCOL will be launching over 40 new HD channels in the next few months! Keep watching for more details.

QCOL has completed installing and updating a new Web Based email server. It is now online and available at http://webmail.qcol.net. Enjoy!

QCOL is in the process of performing maintenance and upgrades to the primary QCOL mail server and Web Based email server. Web Based email is unavailalbe during the maintenance process.

QCOL is in the process of upgrading a portion of the fiber trunk line used to connect portions of the QCOL network. The upgraded fiber is currently being installed and prepped for service. The upgrade process will require disconnecting the current working fiber and moving services to the newly installed fiber. This move will cause a service outage of interent and TV services during the move. The move is being scheduled during the maintenance window of 11:00pm and 7:00am. Total service outage time should be less than 2 hours but could occur anytime within the maintenance window period.  The move is currently scheduled to occur between 11pm Thursday January 17th and 7:00am Friday January 18th 2007. We will post any scheduling changes to this page if they become necessary.

The staff of QCOL wishes everyone a safe and enjoyable New Year! Our offices will be closed January 1st 2008. Customers who are experiencing service issues are welcome to call the QCOL support line at 724-329-1121 and leave a detailed message. Voice messages are monitored frequently and handled according to priority. 

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